Refund and Returns Policy

Refund & Cancellation Policy – Aurum Noir

Order Cancellation

• Orders can be cancelled within 12 hours of placement.
• Once an order is shipped, it cannot be cancelled.

Returns

Due to the nature of cosmetic and personal care products, we do not accept returns, except in the following cases:

• Damaged product
• Incorrect product delivered

Reporting an Issue

Any issue must be reported within 48 hours of delivery by emailing:
info@aurumnoir.in along with unboxing photos or videos.

Refund Process

• Approved refunds will be processed to the original payment method.
• Refunds may take 5–7 business days to reflect in your account.